It felt like having a co-founder, not a contractor. They shaped our idea and helped us land our first major round.
Freight, Customs and Track-and-Trace Support for Logistics Industry
Around the clock. Every time zone.
From freight audit to track and trace and customs, KGS runs the logistics back office across every mode and time zone. Your shipments keep moving while we manage the operations behind them.
More Accurate and Efficient Logistics Operations
Logistics depends on many small, exacting tasks that rarely stop. Freight is audited, shipments are tracked, customs is cleared, and exceptions are managed continuously. When this manual work builds up, shipments slow, cost per shipment rises, and skilled people are pulled away from higher-value work. These operations are essential yet demanding to run at scale.
KGS manages this operational layer with precision, embedded in your systems and fluent in your platforms. Our services cover freight audit, order management, track and trace, customs support, and carrier coordination. Our teams operate like an in-house function within your hours. Your freight keeps moving and your margins are protected.
What We Do?
Services We Provide for the Logistics Industry
We provide comprehensive outsourcing services that global logistics and supply chain operators use.
Freight & Billing
We identify the billing errors and overcharges that reduce margin. This applies across every carrier and mode.
Freight Bill Audit
Payment Processing
Carrier Invoicing
Rate Validation
Claims Management
Track & Trace
We provide round-the-clock shipment visibility and exception management. This covers multimodal global networks.
Shipment Tracking
Exception Management
Status Updates
Proactive Alerts
Delivery Confirmation
Customs & Compliance
We prepare accurate customs documentation and classification. Freight clears customs rather than waiting at the border.
Customs Documentation
HS Classification
Duty Calculation
Trade Compliance
Import & Export
Order Management
We manage order processing from purchase order to fulfillment routing. Each order is confirmed accurately.
Order Processing
Fulfillment Routing
Inventory Reconciliation
Bill of Lading
EDI Transactions
Customer & Carrier Support
We provide multilingual support for shippers, carriers, and consignees. This covers every time zone you operate in.
Customer Support
Carrier Coordination
Query Resolution
Multilingual Support
Booking Management
Supply Chain Analytics
We turn logistics data into clear dashboards and cost insight. These support real operational decisions.
KPI Reporting
Cost per Shipment
Carrier Dashboards
Supply Chain Analytics
Performance Reports
AI Capabilities
Our AI Capabilities for the Logistics Industry
KGS brings together generative AI and intelligent automation to streamline the manual work behind logistics operations. Every implementation is driven by your goals and measured by real business outcomes.
Generative AI
We draft shipping documents and updates in seconds. Each one is aligned with your shipment data.
Custom Analytics
We build cost per shipment, carrier performance, and route models. Your team makes better operational decisions.
Intelligent Document Processing
We read and extract data from bills of lading and customs forms. This is completed in seconds with high accuracy.
Workflow Automation
We automate repetitive freight and tracking tasks from end to end. This frees your team to focus on higher-value work.
Benefits and Perks
Why Logistics Operators Choose KGS
Case Studies
Client Success Stories
Recovering Freight Billing Overcharges
A forwarder was overpaying carriers across multiple lanes. Our audit recovered months of billing and reduced manual effort substantially.
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Building Carrier Resilience
A retailer depended on only two carriers. We built multi-carrier management and routing. Carrier dependency was reduced markedly.
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Testimonials
Don't Take Our Word for It.
Across industries and continents, the same line keeps surfacing: KGS feels less like a vendor and more like part of the team. Here is what that partnership actually delivered.
FAQs
Your Questions. Answered.
We operate to a high data accuracy standard across all documentation workflows. Performance is tracked by function, team, and client every week. It is reported to you transparently. If we fall short of the standard, we inform you promptly.
Our customs teams are trained across major trade corridors. They maintain current knowledge of classification changes, duty updates, and documentation requirements by jurisdiction. Every entry is validated before submission.
Yes, without asking you to change systems. We configure access to your existing platforms during onboarding. We build platform-specific SOPs and validate all data flows before going live.
All data is handled under ISO 27001:2022 protocols. We apply role-based access, encrypted transfer, and strict residency policies. Our operations remain fully GDPR compliant. Every action is logged and auditable.
We begin with a short audit, then transition over a few weeks of parallel operation. This ensures continuity throughout. Most clients reach a stable, performing logistics function within four to six weeks.
Yes. We handle domestic, cross-border, air, ocean, and multimodal freight. Our teams are experienced across the documentation, compliance, and carrier requirements for each mode and lane.
Absolutely. Our capacity model is built to absorb seasonal surges, new lane launches, and volume spikes. This avoids the lead time, cost, and risk of hiring permanent staff for temporary peaks.
We operate as an embedded extension of your team. We combine platform fluency, proactive exception management, and an accuracy-first approach. We perform like an internal function rather than a generic outsourcer.