Outsourcing Pricing and Engagement Models
At Kotnani Global Solutions (KGS), pricing is structured around the nature and scope of your requirements. If you are looking for a defined project, additional resources for ongoing operations or a long-term outsourcing arrangement, we can develop an engagement model that aligns with your business needs and fits your budget.
Fixed-Price Model
A fixed-price model is where we work on a flat monthly rate. It is suitable for clearly defined projects that have established requirements, deliverables and timelines. We agree on the scope in advance, so both parties can work with a defined project cost and delivery plan.
This model works well when the requirements are stable and the expectations of the outputs can be clearly specified.
Hourly/Resource-Based Model
Suitable for when the workload may vary or when you need access only to specific resources for a defined period.
Pricing can be structured based on the number of resources, skills required, hours involved or duration of the engagement. It depends on the nature of the work.
Dedicated Team Model
We assign a group of resources to support your ongoing business requirements. The team structure can be defined based on the skills, roles and level of required support.
It is suitable for when businesses have recurring workloads or processes that need consistent availability.
Volume-Based Pricing
Ideal for high-volume or recurring processes. Pricing is linked to the volume of work handled and may consider factors like transaction volumes, number of records, documents, orders, cases or other measurable units of work.
This pricing approach can provide greater alignment between operational volume and outsourcing costs.
Customized Engagement Model
Some requirements do not fit neatly into the pricing models we just listed above. In such cases, KGS can customize an engagement model based on the nature of the work, resource requirements, technology involved, service levels, workload and other operational factors.
The main objective is to establish a pricing structure that reflects how your specific engagement will be delivered.
What Determines Your Outsourcing Cost?
The cost of an outsourcing engagement depends on different factors, not the service name alone. During the initial assessment, we consider the requirements of your project and the resources and delivery approach needed. Below are the factors that determine the cost:
Scope of Work
Specific activities, responsibilities, deliverables and processes involved in the engagement.
Workload and Volume
Amount of work to be handled and how frequently it occurs. Recurring, seasonal and fluctuating workloads may require different approaches.
Process Complexity
Straightforward, standardized processes may require fewer resources or less specialized expertise than processes requiring multiple steps, exceptions, reviews or decision-making.
Resource and Skill Requirements
The number of resources and the skills, experience or specialization required for the engagement can influence the cost.
Technology and Automation Requirements
Platforms, software, integrations, automation or other technology requirements involved in delivering the service.
Turnaround Time
Tighter delivery timelines or accelerated turnaround requirements may require additional resources or scheduling considerations.
Service-Level Requirements
Specific quality, response, accuracy, availability, reporting or performance requirements influence the resources and processes needed for the engagement.
Project Duration
Short-term projects, ongoing operations and long-term engagements may have different resource and pricing considerations based on the expected duration.
What You Get With a Kotnani Global Engagement
A well-defined outsourcing engagement is much more than fixing a good price for the project. It creates a clear framework for how the work will be managed and delivered.
Clearly Defined Scope
Activities, responsibilities and expected outcomes of the engagement are established upfront, avoiding misunderstandings.
Agreed Deliverables
Project outputs or ongoing service expectations are defined according to the requirements of the engagement.
Flexible Resources
Resource allocation can be based on the workload, skills and operational requirements of the engagement.
Quality Management
Quality requirements and review mechanisms are incorporated into the delivery framework based on the nature of the service.
Reporting and Communication
Reporting and communication requirements are set to provide visibility into ongoing work and performance.
Scalable Delivery
The engagement can be restructured to accommodate changes in workload or business requirements over time.
Data Security and Confidentiality
Appropriate data security, confidentiality and access requirements are incorporated based on the nature of the work and information.
Frequently Asked Questions About Pricing
Need More Clarity?
Talk to our team directly and get answers specific to your business.
Book a ConsultationKGS considers different factors like scope of work, workload, process complexity, resource and skill requirements, technology needs, turnaround times, service-level requirements and engagement duration when determining the price for an engagement.
Yes. KGS can prepare a custom pricing proposal based on your specific processes, workload, resource requirements, timelines and service expectations.
We need information like the services or processes you want to outsource, expected workload or volume, scope of responsibilities, turnaround requirements, technology or software involved, resource requirements and expected engagement duration.
Yes, we do. Engagements can be structured to support ongoing and long-term projects by defining the scope and resource model according to the requirements.
Resource requirements can be adjusted based on changes in workload and business needs, subject to the agreed engagement structure and requirements.
Share your requirements with the KGS team. Include details about the processes you want to outsource, expected workload, timelines and any specific service requirements. The team will contact you, assess your requirements and develop a customized proposal.