Improved Accounts Payable Efficiency for a US Logistics Company
About The Client
The client is a logistics and transportation company based in the USA. They support a large network of customers and transportation providers. Their operations involved managing high volumes of transportation-related payables and supporting documents that needed to pass through the accounts payable process within defined timelines for payment. As activity increased, it became more demanding to process different types of documents and payables consistently. The company needed an AP model that was scalable and could standardize payables workflows, handle exceptions efficiently, maintain processing accuracy and support timely payments without adding significant internal resources.
0K+
Trucks Managed Across Network
0+
Customers Supported
0 hrs
Same-Day Document Processing
0%
Next-Day Payment Readiness
The Challenge
The company was handling a large volume of accounts payable transactions associated with its extensive transportation network. They had about 1500 customers and just over 80,000 trucks to manage, requiring supporting documents to be processed promptly to keep the payment cycle on schedule.
The volume and variety of documents made it challenging to maintain consistent turnaround times. Therefore there was a need for a more structured AP operation that could:
- Efficiently handle a high volume of accounts payable transactions
- Accurately review and classify supporting documents
- Ensure timely handling for scheduled payments
- Handle exceptions and payment-related queries efficiently
- Reduce operational effort associated with routine AP activities
- Manage the workload without drastically increasing internal resources
What Did KGS Do
KGS organized the AP workflow around the different types of payables and documents received by the company. We also established clear workflow guidelines to help the team identify, review and record the required information consistently.
The team handled routine AP activities while also addressing exceptions and payment-related queries requiring additional review. This helped make the workflow consistent and reduce interruptions to the regular payment cycle.
The offshore model KGS designed also enabled work to continue across time zones. Transactions received toward the end of the client's business day could be handled by the offshore team, helping prepare the workload for the following business day.
Our process allowed the company to streamline and increase its AP handling capacity without having to build a larger in-house team.
The Results
- Same-day handling of high-volume AP documents
- Next-business-day payment readiness through time-zone-enabled workflows
- Reduced rework across recurring AP activities
- Lowered exception-handling workload through standardized transaction classification
- Reduced operational costs through offshore AP workflows
- Fewer transaction escalations through structured query management
What did the client say?
“KGS brought greater structure and consistency to our accounts payable operations. With their support, we were able to manage a large transaction workload more efficiently, reduce repetitive effort and address exceptions through a more organized workflow. Thanks to the improved operational capacity, we can maintain payment timelines and keep our internal teams focused on core responsibilities.”
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