Strengthening Litigation Support for a UK Insurance Company
About The Client
The client is a UK-based insurance company that manages a substantial volume of claims and related legal matters across operations. Its legal teams handled case documentation, responses, motions, filings and other litigation-related activities along with their core responsibilities. As the volume of legal work increased, it became harder for their teams to maintain consistent turnaround times. The organization needed scalable litigation support that could streamline routine legal activities, manage documentation efficiently and provide additional operational capacity.
0 hrs
Turnaround for Draft Responses
0 hrs
Turnaround for New Motions
0/7
Extended Operational Case Coverage
0%
Template Standardization
The Challenge
The growing volume of casework created a backlog of legal documents and filings. Internal legal teams were spending considerable time on repetitive drafting and administrative activities instead of higher-value legal work.
The client also needed to manage workload fluctuations without continually expanding its internal team. Delays in preparing responses and motions could affect case progress and make it difficult to maintain the expected turnaround times.
What Did KGS Do
KGS provided a dedicated team to assist the client in managing its growing volume of work. The team supported the preparation of responses, motions and related legal documentation while working within processes and requirements established by the client. They used standardized templates for recurring documents to improve consistency and reduce repetitive drafting.
We also provided extended coverage to help manage work across different time periods and maintain progress on time-sensitive legal tasks. This additional capacity helped the client's internal legal professionals focus on more complex matters while routine litigation support activities continued to move forward.
The Results
- 11-hour turnaround for draft responses reduced delays in routine tasks
- 13-hour turnaround for new motions, helping accelerate filing preparation
- Reduced backlogs through dedicated litigation support
- Standardized recurring documents with structured templates
- Aid in ongoing case activities beyond regular working hours
- Freed internal resources by shifting repetitive tasks to a dedicated team
- Improved turnaround by aiding documentation and filing activities
- Maintained strict compliance with UK legal formatting standards
What did the client say?
“The support we received from KGS helped us manage and work through our growing volume of work. They moved routine responses and motions through the process more quickly while maintaining consistency across our documentation. Now that our recurring legal tasks are handled through a structured workflow, our internal team has been able to focus more of its time on complex cases and legal matters requiring its direct attention.”
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